Shipping policy

Shipping Policy

Johnson Heirloom ships orders using USPS, UPS, and FedEx, depending on the size, weight, destination, and shipping option selected for your order.

Most orders typically arrive within 3–5 business days after shipment. Delivery may be faster for customers located in Texas. Please note that these timeframes are estimates and are not guaranteed.

Once an order has been picked up and accepted by the shipping carrier, Johnson Heirloom is no longer responsible for delays, lost packages, stolen packages, or damage caused during transit. Shipping delays may occur due to weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Johnson Heirloom is not responsible for packages delivered to an incorrect address supplied by the customer. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Tracking information will be provided when available. Customers should use the tracking number to monitor delivery and contact the carrier directly regarding delays, missing scans, or delivery concerns.

If your package arrives visibly damaged, please photograph the package and contents immediately and contact Johnson Heirloom as soon as possible. Claims related to carrier damage may require photos, packaging, tracking information, and other documentation.

By placing an order with Johnson Heirloom, you acknowledge and agree to these shipping terms.