Here's a professional policy you can use on your website, invoices, and product listings:

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Sales & Cancellation Policy

At Johnson Heirloom, every order is carefully prepared with time, materials, and attention to detail. Many of our products are handmade, personalized, made-to-order, or specially cut just for you.

All Sales Are Final

By placing an order, you acknowledge and agree to the following:

• All sales are final.

• No cancellations will be accepted once an order has been placed.

• We do not offer refunds, returns, or exchanges on:

  • Custom and personalized items

  • Memory quilts and keepsakes

  • Embroidery orders

  • Fabric cut-to-order

  • Monthly Project Subscription Boxes

  • Blind Date Fabric Boxes

  • Quilt kits and project boxes

  • Digital products

  • Special orders or pre-orders

If your order arrives damaged due to shipping or you receive the incorrect item, please contact us within 2 days of delivery with photos of the package and product so we can work with you to resolve the issue.

Please review your order carefully before submitting it, including personalization details, sizes, colors, and shipping information. Johnson Heirloom is not responsible for errors submitted during checkout.

We appreciate your understanding and support of our small business. Every purchase helps us continue creating heirlooms that will be treasured for generations.

Johnson Heirloom
Turning Today's Moments into Tomorrow's Treasures, One Stitch at a Time.